Welcome to quinnframe.com, your destination for high-quality Photography Equipment. We strive to ensure your satisfaction with every purchase. In the event that you need to return an item, please follow the guidelines outlined below.

Return Process:

• To initiate a return, please contact us by emailing [email protected] within 30 days of receiving your order.
• Include your order number and the reason for the return in your email.
• We will provide you with further instructions on how to proceed with the return.

Return Conditions:

• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Returns must be shipped back to us within 14 days of receiving return instructions.
• Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.

Refund Process:

• Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.
• If approved, we will process your refund to the original method of payment within 7 business days.
• Please note that shipping costs are non-refundable.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [email protected] so we can resolve the issue promptly.

We value your trust in us and aim to provide a seamless shopping experience. If you have any questions or concerns regarding our Return and Refund Policy, please dont hesitate to reach out to us via email.